Check the ticket before buying another one.
A later train on the board is a possible route, not proof that your existing ticket is valid on it. The answer depends on the ticket, the service and why you missed the departure.
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Keep the useful details
Save the original tickets, train numbers and booking references. Keep a record of the delay or cancellation and any message from the operator.
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Find the next workable arrival
Check the operator’s current departure information. Look at the arrival time, changes of train and whether the family can still reach the destination that day.
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Ask what you can use
Contact train staff or the operator. Check whether you can travel on a later service, need an exchange, or need a new seat reservation. Ask before boarding a different reserved train.
Have one clear question ready.
Our [train number] was delayed and we missed [onward train]. Here are all our tickets. Which departure can we use now, and do we need an exchange or new seat reservations? We are [number] people, including children aged [ages].
If the trip involves more than one ticket, show them all. Ask how the onward travel arrangements apply to your bookings; do not assume that one operator can see every purchase.
If you cannot continue that day, ask the operator what help is available before arranging alternatives yourself. Keep instructions and receipts together. SBB’s delay guidance explains how to seek help for tickets booked with SBB.
Then check what the later arrival affects.
- Hotel: tell the hotel if you will miss its expected check-in time.
- Food: change a dinner booking or use the meal backup you packed.
- Other bookings: check any timed activity and its change terms.
- Tomorrow: decide whether the first plan still suits the family after a long day.
Update your trip and preview the changes to dates and bookings you added. A planning preview does not exchange tickets or confirm seats on the next train.